Friday, February 20, 2009

Connie - Newegg, Amazon, Netflix lead e-tail customer satisfaction; eBay hits all-time low

According to their website, you can buy and sell electronics, cars, clothing, apparel, collectibles, sporting goods, digital cameras, and everything else on eBay. And many people do. But according to a recent American Customer Satisfaction Index, online customer satisfaction for eBay fell 5 percent to 78 in the fourth quarter.

The decline in customer satisfaction appears to be related to complaints about its system, prices, seller defections and the fact that its auction-based business model seems to have lost some of its luster. Revenues fell 7% in the fourth quarter, marking eBay’s first ever negative year-on-year quarter, and stock price declined almost 60% in 2008.

Amazon, Newegg and Netfilx had strong satisfaction scores.

To read the full article, click on this link:
http://blogs.zdnet.com/BTL/?p=12974

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